A personal collection of ordered and paid for goods is possible at out main address:
You can collect the goods at any time during our working hours. We will keep you informed about the status of your order and its readiness for collection via your email address or telephone number.
Express delivery / Cargo delivery
Postal delivery is carried out by Audio Serum's shipping partners. We will take great care in packaging your order securely and shipping it in the shortest possible time. If you have ordered items that are in stock, you can expect them to leave our store in 1-2 working days after receiving your payment. The delivery will be carried out to the address provided in your order. We would request that you register a contact telephone number when using our international shipping option. This will mean that the shipping company can contact you should they have problems finding your address.
We will inform you once the shipment leaves our premises.
The delivery costs vary by delivery destination, the parcel's size and weight and are thus agreed upon with our shipping partners on an individual basis. Audio Serum will advise you of the shipping costs prior to finalizing your order.
If you are ordering goods for delivery outside of Slovenia, please note that your order may be subject to import duties and taxes. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Audio Serum has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.